If you need to exchange it for the same item, send us an email at and send your item to: Unit 10 Teemore, Derrylin GB BT92 9BL We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Get accurate notifications of when your order will be delivered. Countries on the list are subject to change, customers will be notified ASAP if the order cannot be fulfilled or shipped for any reason. Truck Electrics cannot accept responsibility if a parcel does arrive within the given time frame - although detailed tracking information will be sent to each customer as soon as we fulfill your order in our warehouse. Please note: These are estimated times based on previous shipments and are subject to change given time of year and other external factors. Orders Over €200 Ex VAT FREE DELIVERY COUNTRY To avoid scamming, please contact us if you notice anything suspicious about emails you receive from carriers claiming to be DPD. So please look out for correspondence from DPD. However, DPD will contact you to collect VAT & Duty via email or SMS. On orders over £135, We will NOT charge you taxes at checkout. You will not be contacted or charged anything extra when your parcel arrives. On orders under £135, you will be charged UK VAT at checkout. Northern Ireland) UNITED KINGDOMįREE DELIVERY on UK Orders Over €150 ex. NO DUTY OR IMPORT CHARGES FOR IRISH CUSTOMERS (Incl. Cost: €7.95 FREE DELIVERY on orders over €100 ex VAT.
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