![]() Do you want to view and track your app purchase details? This can be easily done in iTunes program by logging into your associated Apple ID account details. Over a period of time you may have purchased number of Apps for your Apple iOS devices. Every purchase require you to enter Apple ID login details for successful order and download of apps. If you believe this may have happened, please contact our support team and provide the information that’s requested in the form.Apple iOS device users including iPad and iPhone can purchase different applications and games on their Apple devices. Learn how to check your account’s email address or if you’ve created multiple, Udemy accounts.As a result, our system would attempt sending the confirmation email to that address, instead of the correct one. If the purchase is showing in your banking information and you received a receipt from Apple, but you haven’t received a confirmation email from Udemy, you may have entered your email address incorrectly when you created your Udemy account. Incorrect email address for Udemy account This will help us get the course up-and-running for you. If you no longer see "Pending" status for the Apple purchase, but you do not have your course in your account, please forward us a screenshot/email of your Apple App Store receipt. If it is "Pending", it may take between 24 - 48 hours for the course to be delivered to your account.This means the course has not been delivered to your account yet, since Apple's payment system is still processing the transaction. If the course was purchased through the iOS app and you don’t see the course in your account, please check the status of your transaction and see if it is "Pending". Review steps on how to retrieve your Apple receipt.Our team needs to review the information in the receipt in order to assist you further. ![]() If you did receive a receipt from Apple, but do not see the course in your account, please contact our Support Team and attach the receipt you received.If you see a charge on your bank statement from Apple, but have not received a receipt, reach out to Apple Support.If you don’t see a confirmation email from Udemy, this could indicate that you purchased the course while logged into Udemy with a different email address or that the purchase was not completed (see below).Learn how to check your Udemy account’s email address.A confirmation email from will be sent to the email address registered to your Udemy account. Check that you received an enrollment confirmation email from Udemy for the course.It may be different from the email address you have registered for your Udemy account. Please remember to check the email address that is registered for your Apple App Store account.Check to see if you received a receipt from the Apple App Store.If you tried to purchase a Udemy course through the Apple App Store and don’t see the course on the My learning page or the Archived section, please do the following: These transactions are processed by Apple and not by Udemy's.Ĭonfirm whether your Apple purchase went through If you've tried purchasing a course through the Apple App Store on Udemy’s iOS mobile app, but are unable to locate it in your account, this article explains the most common reasons why.Ĭourses are available for purchase in the Udemy mobile app through the Apple App Store.
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